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Refund policy

<About return and exchange>
When delivering, please make sure that the delivered product matches your order.
* If the product is damaged when it arrives, or the product does not match the product you requested, you can return or exchange the product within 7 days after delivery.In this case, no return shipping fee will be charged for return or exchange.

*Please note that we cannot accept returns in the following cases*
・Delivery has exceeded 8 days
・Already used the product
・Products, packaging boxes, manuals, etc. are damaged, soiled, or lost.
・Dirt, damage, or wear due to use, storage, or transportation.

Unfortunately, we cannot accept returns on sale items or gift cards.

 *Returnable situation*

 For the convenience of customers, we will accept returns and exchanges within 7 days after the arrival of the goods, and only for unused or unopened cases.In this case, the customer will be responsible for the round-trip shipping fee.

To be eligible for a return, you need the receipt or proof of purchase.

To start a return, you can contact us at info@nnmjapan.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@nnmjapan.com.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


如果商品到貨時損壞,或者商品與您申請的商品不符,您可以在發貨後 7 天內退貨或換貨。

・交貨已超過 8 天



* 為方便顧客,我們將在商品到達後 7 天內接受退貨和換貨,並且僅限於未使用或未開封的情況。在這種情況下,客戶將負責往返的運費和中轉費。


開始退貨程序,您可以通過 info@nnmjapan.com 聯繫我們。 如果您的退貨被接受,我們將向您發送退貨運輸標籤,以及有關如何以及在何處寄送包裹的說明。 不接受在未事先要求退貨的情況下寄回給我們的物品。

如有任何退貨問題,您可以隨時通過 info@nnmjapan.com 聯繫我們。