FAQ
NNM JAPAN Order
Anyone shopping at NNM JAPAN Hong Kong's official online store can enjoy the shopping experience of home delivery or store self-pickup.
How to confirm whether the order is successful
When the customer completes the order process, the customer will receive a confirmation email notification.
Once an order is confirmed, it is generally non-cancellable, refundable, or refundable
Contact Us
Office hours: Monday to Friday 9:00 am to 6:00 pm
Customer Service Hotline: +862 2368 8692
Email address: info@nnmjapan.com
Head Office Address: Room D7, 15th Floor, Mei Shun Industrial Building, No. 18-24, Kwai Cheong Road, Kwai Chung, New Territories
Self-pickup Shop: Shop 4, MTR Floor, ISQUARE, 63 Nathan Road, Tsim Sha Tsui, Kowloon (iSQUARE MTR 04)
Payment Method
NNM JAPAN accepts Mastercard, Visa, American Express, Apple pay, AliPay, and WeChat Pay.
All payment methods are secure and we do not store any of your payment information. If customers want to use other payment methods, please contact us.
Returns and Exchanges
If the customer is not satisfied with the product and chooses to return the product, the following conditions apply.
1. Contact us within seven days of receiving the product.
2. The product needs to be in perfect condition and has never been used.
3. The price tag has never been cut off on the item.
4. The packaging of the goods needs to be kept.
5. The order receipt of the product needs to be kept.
6. All discounted items are non-refundable.
*If you want to exchange or return, please contact us first, NNM JAPAN will reserve the right of final decision.
*Return and exchange shipping costs will be paid by the buyer.
Shipping
Customers who shop at NNM JAPAN Hong Kong's official online store can choose store self-pickup or home delivery.
Free shipping for purchases over $600 in Hong Kong and Macau, $30 shipping fee for purchases below $600
Other regions: Please click on the shipping cost and purchase details page to check the shipping cost information.
*Self-pickup branch: Shop 4, MTR Floor, iSQUARE , 63 Nathan Road, Tsim Sha Tsui, Kowloon (iSQUARE MTR 04)
*Business hours: Monday to Sunday: 11:00 am - 07:30pm
About NNM JAPAN
NNM JAPAN brand was founded by two Japanese sisters named Natsumi and Miyoko.
The NNM Japan brand's products are designed to be closely integrated into users' daily lives and imbued with the personal colors and styles of each individual. The goal is for users to feel more connected to nature and find greater fulfillment in their everyday lives through using NNM JAPAN products.
LIFE IS GOOD
Expressing the desire of NNM JAPAN to become an integral part of your everyday life
NNM JAPAN
We continuously research and innovate
Hoping that NNM's products can accompany you everyday
NNM JAPAN
Brand Philosophy
The "NNM" logo on the bags features a sewing shuttle pattern symbolizing KINDNESS, FAMILY FRIENDS, ABUNDANCE, UNITED, TRUST, NATURE, LIFE and HAPPINESS. The circular design connects everyone.
Miyoko and Natsumi's handbag designs draw upon traditional cultural knowledge while also incorporating innovative ideas.
#LIFE IS GOOD
NNM JAPAN Collection
All Product
NNM Collection
LIFE Collection
SHINE Collection
SEAT
LEGEND
PRINCESS
