FAQ
NNM JAPAN Product Ordering
When shopping at the NNM JAPAN Hong Kong official online store, you can enjoy the convenience of home delivery or in-store pickup.
How to Confirm a Successful Order
Once the customer completes the ordering process, a confirmation email will be sent.
After the order is confirmed, it generally cannot be canceled, refunded, or returned.
Contact Us
Office Hours: Monday to Friday, 9:00 AM to 6:00 PM
Customer Service Hotline: +862 2368 8692
Email Address: info@nnmjapan.com
Head Office Address:
Room D7, 15/F, Mei Shun Industrial Building,
18-24 Kwai Cheong Road, Kwai Chung, New Territories
In-store Pickup Location:
Shop 04, MTR Level, iSQUARE,
63 Nathan Road, Tsim Sha Tsui, Kowloon
Payment Methods
NNM JAPAN accepts Mastercard, Visa, American Express, Apple Pay, AliPay, and WeChat Pay.
All payment methods are secure, and we do not store any of your payment information. If you wish to use other payment methods, please contact us.
Other Payment Methods
FPS (Faster Payment System):
FPS Payment Recipient Phone: 4681 9131
Recipient Name: NAKAYAMASOTO (HONG KONG) CO LIMITED
After completing the payment, please WhatsApp the receipt/screenshot as proof.
WhatsApp the receipt/screenshot to 46819131
or email it to info@nnmjapan.com
Bank Transfer:
For bank transfer payments, please contact us for further assistance.
Contact Number: 2368 8692 (Office Hours: Monday to Friday, 09:00 AM - 6:00 PM)
Email Address: info@nnmjapan.com
Returns and Exchanges
If customers are dissatisfied with the product and choose to return it, the following conditions apply:
- Contact us within 7 days of receiving the product.
- The product must be intact and unused.
- The price tag must not be removed.
- The product's packaging must be retained.
- The order receipt must be retained.
- Discounted items are not eligible for returns or exchanges.
For returns and exchanges, please contact us first. NNM JAPAN reserves the right to make the final decision.
Return and exchange shipping costs will be borne by the buyer.
Delivery Methods and Fees
When shopping at the NNM JAPAN Hong Kong official online store, you can choose in-store pickup or home delivery.
Hong Kong and Macau: Free shipping for orders over HK$800. For orders under HK$800, a shipping fee of HK$50 will apply.
Other Regions: Please refer to the shipping and purchase details page for shipping information.
In-store Pickup Location:
Shop 04, MTR Level, iSQUARE,
63 Nathan Road, Tsim Sha Tsui, Kowloon
Business Hours: Monday to Saturday: 11:30 AM - 7:30 PM